1. Agreement to these Terms
These Terms of Service (“Terms”) form a legally binding agreement between Trinity Guard LLC (“Trinity Guard,” “Company,” “we,” “us,” or “our”) and the person or legal entity accessing or using the Services (“Customer,” “you,” or “your”).
By creating an account, starting a free trial, purchasing a subscription, accessing the Services, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Services.
If you accept these Terms on behalf of a company or other organization, you represent and warrant that you have authority to bind that organization. In that case, “Customer,” “you,” and “your” refer to that organization.
2. Provider and business use
The Services are provided by:
Trinity Guard LLC
Wyoming Limited Liability Company
30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: info@trinity-guard.com
Phone / WhatsApp: +1 (307) 998-5796
The Services are intended primarily for business and professional use by security companies, facility service providers, property operators, employers, contractors, and other organizations. You must be at least 18 years old and legally capable of entering into a binding agreement.
3. The Services
Trinity Guard provides software tools for guard tour management, patrol verification, checkpoint verification, task and shift administration, incident reporting, vehicle and access-related records, operational reporting, and related digital workflows.
Features may vary by plan, jurisdiction, device, platform, configuration, or product version. We may add, modify, replace, or discontinue features from time to time, subject to any separate written agreement that expressly provides otherwise.
The Services are software tools only. They do not constitute physical security services, emergency response, alarm monitoring, law-enforcement services, dispatch services, or a guarantee of safety or loss prevention.
4. Registration and account security
You must provide accurate, current, and complete registration and account information and keep that information updated. You are responsible for maintaining the confidentiality of account credentials and for all activity conducted through accounts under your control.
You must promptly notify us if you know or reasonably suspect that an account, password, device, or credential has been compromised or used without authorization.
Customer is responsible for its administrators, guards, employees, contractors, and other authorized users and for ensuring that their use of the Services complies with these Terms and applicable law.
5. 14-day free trial
Eligible new Customers may receive a 14-day free trial. No subscription fee is charged for the trial unless expressly disclosed during signup.
At the end of the trial, continued access to paid functionality requires purchase of an applicable subscription. If no paid subscription is purchased, access may be restricted or suspended.
Unless a longer period is required by law or separately agreed in writing, account data may be retained for up to 90 days after trial expiration or subscription lapse to permit reactivation, after which it may be deleted or anonymized in accordance with our retention practices and Privacy Policy.
6. Subscription fees, Stripe payments, renewal, and taxes
Paid subscriptions are processed through Stripe or another payment method expressly offered by Trinity Guard. You authorize the applicable payment processor to charge the payment method you provide for fees, taxes, and other amounts shown at checkout.
Subscription pricing, plan limits, and term length are those displayed at the time of purchase or stated in an applicable written order form. Trinity Guard may change prices for future purchases or renewal periods.
Unless the checkout flow or a separate written agreement expressly states otherwise, subscriptions do not renew automatically. Customer must purchase a new subscription term to continue paid access. Following expiration of a paid term, Trinity Guard may provide an 8-day grace period before restricting access.
Except where required by applicable law or expressly agreed in writing, fees already paid are non-refundable. Taxes, duties, levies, or similar governmental assessments are Customer’s responsibility except for taxes imposed on Trinity Guard’s net income.
7. Customer data and lawful use of operational data
As between Customer and Trinity Guard, Customer retains its rights in data, records, images, reports, user information, and other content submitted to or generated through the Services (“Customer Data”), subject to the rights required for Trinity Guard to operate the Services.
Customer grants Trinity Guard a limited, non-exclusive right to host, process, transmit, reproduce, and otherwise use Customer Data solely as necessary to provide, secure, support, maintain, and improve the Services, comply with law, and enforce these Terms.
Customer is solely responsible for having all rights, notices, permissions, instructions, lawful bases, and authorizations required for its collection and use of employee, guard, location, image, incident, vehicle, visitor, and other operational data.
8. Acceptable Use and Prohibited Activities
You may use the Services only for lawful business purposes and in accordance with these Terms. You must not use, permit, assist, or facilitate use of the Services:
- for any unlawful, fraudulent, deceptive, abusive, or harmful purpose;
- to plan, facilitate, coordinate, conceal, support, or promote criminal activity;
- by or for the benefit of a criminal organization, organized-crime group, drug cartel, terrorist organization, unlawfully armed group, or other entity operating in violation of applicable law, including organizations designated by the U.S. Government as Foreign Terrorist Organizations or Specially Designated Global Terrorists;
- by or for the benefit of a person or entity whose access to the Services is prohibited by applicable economic sanctions, trade restrictions, or export-control laws;
- to unlawfully monitor, stalk, harass, threaten, intimidate, discriminate against, exploit, or harm any person;
- to collect, process, disclose, or use personal or location information without a lawful basis or required authorization;
- to impersonate another person or organization, provide materially false account information, or conceal the true identity of a Customer where disclosure is lawfully required;
- to gain unauthorized access to systems, accounts, networks, devices, data, source code, or security controls;
- to introduce malware, malicious code, denial-of-service activity, automated abuse, scraping, or other activity that disrupts or compromises the Services;
- to reverse engineer, decompile, disassemble, copy, reproduce, resell, sublicense, rent, or commercially exploit the Services except where expressly permitted in writing or where such restriction is prohibited by law;
- to infringe intellectual-property, privacy, publicity, confidentiality, contractual, or other rights of Trinity Guard or any third party; or
- in any manner that violates applicable local, state, federal, national, or international law.
9. Sanctions, restricted parties, and trade compliance
Customer represents and warrants that its use of the Services will comply with applicable United States and other applicable economic sanctions, anti-terrorism, export-control, and trade-restriction laws and regulations, including sanctions administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
You may not access, purchase, use, export, re-export, transfer, provide, or make the Services available where doing so is prohibited by applicable law, including to a sanctioned or blocked person or entity or to an entity whose ownership or control causes applicable sanctions restrictions to apply.
Trinity Guard may use commercially reasonable compliance measures and may request identifying or business information where reasonably necessary to evaluate compliance. A possible list match or other compliance concern does not necessarily establish wrongdoing, and Trinity Guard may request additional information before taking final action where legally permitted.
Where Trinity Guard reasonably believes continued access may violate applicable law or these Terms, it may suspend access, reject or restrict a transaction, terminate an account, preserve records, or take other action required or permitted by law. Any handling of funds subject to legal restrictions will be performed as required by applicable law and the applicable payment processor’s rules.
10. Field operations, physical security, and assumption of operational risk
Trinity Guard LLC is a software company, not a private security agency. Trinity Guard does not employ, supervise, dispatch, command, or control Customer’s guards or other field personnel and does not provide physical guarding, armed response, emergency intervention, law-enforcement, medical, or rescue services.
Customer retains sole responsibility for site risk assessments, staffing, guard deployment, patrol routes, post orders, training, supervision, communications, emergency procedures, use-of-force policies, legal compliance, insurance, and all other field-security decisions.
The Services do not guarantee the safety, life, physical integrity, performance, conduct, or protection of any guard, employee, visitor, customer, third party, building, vehicle, site, property, asset, or operation.
Field operations may involve risks beyond Trinity Guard’s control, including assault, theft, robbery, vandalism, extortion, kidnapping, armed incidents, civil unrest, organized crime, accidents, hazardous conditions, severe weather, communications failures, and other criminal or third-party conduct. Customer assumes responsibility for managing such operational risks and for maintaining appropriate insurance coverage.
The Services must not be relied upon as an emergency notification system, life-safety system, alarm-monitoring service, or substitute for contacting police, fire, emergency medical services, or other competent authorities.
11. Location and mobile-device features
Certain Service features may use GPS, QR codes, device sensors, timestamps, photographs, network information, or other device data for patrol, checkpoint, task, incident, or operational verification.
Customer is responsible for configuring and using such features lawfully and for providing required notices to employees, guards, contractors, or other users. Device settings, GPS availability, network coverage, operating-system restrictions, environmental conditions, and third-party services may affect accuracy or availability.
12. Third-party services and platforms
The Services may interoperate with or depend on third-party services, including payment processors, mobile app stores, mapping services, hosting providers, telecommunications networks, device operating systems, and other technology providers.
Trinity Guard does not control third-party services and is not responsible for outages, changes, restrictions, acts, omissions, security incidents, or terms imposed by third parties, except to the extent responsibility cannot lawfully be excluded.
13. Intellectual property and software license
Trinity Guard and its licensors own all right, title, and interest in and to the Services, including software, source code, databases, interfaces, designs, documentation, workflows, trademarks, logos, content, and related intellectual property, except for Customer Data and third-party materials.
Subject to these Terms and payment of applicable fees, Trinity Guard grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable subscription term to access and use the Services for Customer’s internal business operations.
No rights are granted except as expressly stated. “Trinity Guard,” “Trinity Guard®,” related branding, and associated marks may not be used without authorization.
14. Feedback
If you voluntarily provide ideas, suggestions, enhancement requests, recommendations, or other feedback concerning the Services, you grant Trinity Guard a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation, provided that Trinity Guard does not acquire ownership of Customer Data merely because feedback is provided.
15. Confidentiality
Each party may receive non-public business, technical, operational, security, pricing, or commercial information of the other party that a reasonable person would understand to be confidential (“Confidential Information”).
The receiving party will use Confidential Information only for purposes related to the Services and will protect it using reasonable care. Confidential Information does not include information that is lawfully public, already known without confidentiality obligation, independently developed without use of the other party’s Confidential Information, or rightfully received from a third party without restriction.
A party may disclose Confidential Information where legally required, subject to lawful notice where permitted.
16. Privacy
Our collection and processing of personal information is described in our Privacy Policy.
Where Customer uses the Services to process personal data on behalf of its employees, guards, contractors, clients, or other individuals, Customer is responsible for determining its own legal obligations and for entering into any additional data-processing agreement required by applicable law.
17. Suspension and termination
Trinity Guard may suspend or restrict access where reasonably necessary to protect the security, integrity, availability, or lawful operation of the Services; prevent suspected fraud, abuse, unauthorized access, or prohibited use; address non-payment; respond to a legal requirement; or investigate a material breach of these Terms.
Trinity Guard may terminate access for material or repeated breach of these Terms, illegal use, sanctions or restricted-party concerns where continued service is prohibited, fraud, abuse, threats to the Services or other users, or non-payment after any applicable grace period.
Customer may stop using the Services at any time. Cancellation or cessation of use does not create a right to a refund except where required by law or expressly agreed in writing.
18. Availability, modifications, and force majeure
We use commercially reasonable efforts to operate and maintain the Services, but we do not guarantee uninterrupted, error-free, or continuously available operation unless a specific service level is stated in a separate written agreement.
We may perform maintenance, security updates, emergency changes, upgrades, or modifications. Trinity Guard is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications failures, power failures, cloud or hosting outages, third-party platform failures, or similar force-majeure events.
19. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TRINITY GUARD DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND RESULTS.
TRINITY GUARD DOES NOT WARRANT THAT THE SERVICES WILL PREVENT CRIME, LOSS, INJURY, SECURITY INCIDENTS, MISCONDUCT, MISSED PATROLS, HUMAN ERROR, OR OTHER FIELD EVENTS, OR THAT DATA, LOCATION INFORMATION, REPORTS, ALERTS, OR DEVICE-BASED VERIFICATION WILL ALWAYS BE COMPLETE, ACCURATE, TIMELY, OR AVAILABLE.
20. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRINITY GUARD LLC AND ITS AFFILIATES, OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRINITY GUARD WILL NOT BE LIABLE FOR LOSSES ARISING FROM CUSTOMER’S FIELD OPERATIONS OR THIRD-PARTY CRIMINAL OR PHYSICAL ACTS, INCLUDING PERSONAL INJURY, DEATH, PROPERTY DAMAGE, THEFT, ROBBERY, ASSAULT, EXTORTION, KIDNAPPING, VANDALISM, ORGANIZED-CRIME ACTIVITY, OR OTHER SECURITY EVENTS, EXCEPT TO THE EXTENT SUCH LIABILITY CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRINITY GUARD’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) US $100 OR (B) THE FEES PAID BY CUSTOMER TO TRINITY GUARD FOR THE SERVICES DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
21. Indemnification
To the maximum extent permitted by law, Customer will defend, indemnify, and hold harmless Trinity Guard LLC and its affiliates, officers, members, managers, employees, and contractors from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys’ fees arising from or related to: (a) Customer’s or its users’ unlawful or prohibited use of the Services; (b) Customer Data; (c) Customer’s field operations, employment practices, guarding services, instructions, or security decisions; (d) Customer’s violation of applicable law; or (e) Customer’s material breach of these Terms.
Trinity Guard will provide reasonable notice of an indemnified claim and reasonable cooperation, and Customer may not settle a claim in a manner that admits fault by or imposes obligations on Trinity Guard without Trinity Guard’s prior written consent.
22. Governing law; arbitration; class action waiver
These Terms and any dispute arising out of or relating to these Terms or the Services are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, and by applicable federal law of the United States.
22.1 Informal resolution
Before filing arbitration or litigation, the parties will attempt in good faith to resolve the dispute informally for at least 30 days after written notice of the dispute.
22.2 Binding arbitration
EXCEPT FOR MATTERS THAT MAY LAWFULLY BE BROUGHT IN SMALL-CLAIMS COURT AND REQUESTS FOR TEMPORARY OR INJUNCTIVE RELIEF RELATING TO INTELLECTUAL PROPERTY, CONFIDENTIALITY, SECURITY, OR UNAUTHORIZED ACCESS, ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS COMMERCIAL ARBITRATION RULES THEN IN EFFECT.
The arbitration will be conducted by one arbitrator. The legal seat of arbitration will be Wyoming, USA, unless the parties agree otherwise. Proceedings may be conducted remotely where permitted by the arbitrator and applicable rules. The Federal Arbitration Act will govern the interpretation and enforcement of this arbitration provision.
22.3 Individual proceedings only
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS ONLY IN ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING.
22.4 Court proceedings and jury waiver
For any dispute not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Wyoming. To the maximum extent permitted by law, each party knowingly and voluntarily waives any right to a trial by jury for such dispute.
23. Electronic communications and notices
You consent to receive agreements, notices, disclosures, invoices, policy updates, security messages, and other communications electronically, including by email, through the Services, or by posting to an applicable website.
You are responsible for maintaining a current email address associated with your account. Electronic communications satisfy any legal requirement that communications be in writing to the extent permitted by law.
24. Changes to these Terms
We may update these Terms to reflect changes in law, the Services, security requirements, business practices, or other operational needs. When changes are material, we will provide reasonable notice by email, in-product notice, or posting an updated version with a revised “Last updated” date.
Continued use of the Services after the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law. If you do not agree to a material change, you must stop using the Services before the change takes effect.
25. Miscellaneous
These Terms, the Privacy Policy, any applicable order form, and any other agreement expressly incorporated by reference constitute the entire agreement concerning the subject matter covered by them. If a separately signed master services agreement, enterprise agreement, self-hosted license agreement, data processing agreement, or order form conflicts with these Terms, the separately signed agreement controls to the extent of the conflict.
Customer may not assign these Terms without Trinity Guard’s prior written consent, except as part of a permitted merger, reorganization, or sale of substantially all relevant assets. Trinity Guard may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all relevant assets or business.
If any provision is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. Headings are for convenience only. These Terms do not create a partnership, joint venture, employment, franchise, fiduciary, or agency relationship between the parties.
26. Contact
Questions about these Terms may be sent to:
Trinity Guard LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
Email: info@trinity-guard.com
Phone / WhatsApp:
+1 (307) 998-5796
These Terms apply unless a separate written agreement signed by Trinity Guard LLC states otherwise.
