Digital Guard Tour — Privacy Policy

1. Who we are

This website is operated by Trinity Guard LLC, a U.S.-based technology company providing digital guard tour and patrol verification software.

Legal Entity: Trinity Guard LLC
Entity Type: Limited Liability Company (LLC)
State of Formation: Wyoming, USA
Registered Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: info@trinity-guard.com
Phone / WhatsApp (USA): +1 (307) 998-5796

Trinity Guard LLC owns and operates DigitalGuardTour.com and provides the digital patrol tour system used by security companies, facility service providers, and organizations worldwide.

Note: This section reflects the current U.S. company details you provided. Update it if your legal entity or contact information changes.

2. Scope of this Policy

This Privacy Policy applies to:

• Visitors to DigitalGuardTour.com and related landing pages;
• Prospective customers who request a demo, start a free trial or contact us;
• Users of our web and mobile applications, where those applications refer to this Policy.

If you access Trinity Guard services under a contract between Trinity Guard and your employer or another organization, that organization may act as the primary “data controller” for patrol-related data. In that case, please also refer to their internal privacy notices.

3. Personal information we collect

3.1 Information you provide directly

We may collect the following categories of information that you provide to us:

• Contact details such as name, business email address, phone number and company;
• Account registration data such as username, password and preferred language, when you create an account or start a free trial;
• Communication content, including messages you send via contact forms, email or chat, and your responses to surveys and feedback requests;
• Support and incident information, such as tickets, screenshots or logs you share with our support team.

3.2 Information collected automatically

When you visit our website or use the Services, we automatically collect certain technical information, which may include:

• Device and browser information (IP address, device type, operating system, browser);
• Usage data (pages visited, features used, time and date of your visits);
• Log data (system events, security logs and diagnostics) used to maintain the reliability and security of the Services;
• Approximate location information derived from your IP address, where permitted by law.

3.3 Patrol and operations data

When your organization uses our guard tour software, we may process patrol-related data on its behalf, including:

• Guard identifiers and assignments;
• Checkpoints scanned (QR / NFC / GPS);
• Patrol timestamps, route history and incident reports;
• Optional GPS location data, where your organization has enabled this feature and it is permitted under applicable law and internal policies.

In most cases, Trinity Guard acts as a data processor / service provider for this patrol data, and your employer or client organization is responsible for the lawful basis of processing and for providing appropriate notices to guards.

3.4 Information from third parties

We may receive information about you from third-party sources, such as:

• Business partners and resellers who help market or sell our Services;
• Analytics and advertising providers who give us aggregated or pseudonymized usage data;
• Publicly available sources (for example, professional networking sites) in a business-to-business context.

4. How we use personal information

We use personal information for the following purposes:

• To provide, operate and maintain the website and Services;
• To create and manage user accounts and authenticate log-ins;
• To process free trials, subscriptions and customer requests;
• To respond to inquiries, support tickets and technical issues;
• To generate patrol reports and analytics for our customers;
• To improve and develop our products, UX and security features, including through aggregated and anonymized analytics;
• To send administrative communications (service updates, security alerts, policy changes);
• To send marketing communications about Trinity Guard products and services, where permitted by applicable law and your preferences;
• To detect, prevent and investigate fraud, abuse and security incidents;
• To comply with legal obligations and enforce our contracts and terms of service.

5. Legal bases (for EEA/UK visitors)

Where the EU General Data Protection Regulation (“GDPR”), UK GDPR or similar laws apply, we process personal data under the following legal bases:

• Contract – to provide the Services you or your organization requested;
• Legitimate interests – for security, product improvement and B2B marketing;
• Consent – where required for certain cookies or marketing communications;
• Legal obligation – to comply with applicable laws and regulations.

6. Cookies and similar technologies

We use cookies and similar technologies to operate our website, analyze traffic and, where permitted, support marketing and personalization.

• Strictly necessary cookies – required for core site and security functions;
• Analytics cookies – help us understand how visitors use the site;
• Functional cookies – remember your preferences (such as language);
• Marketing cookies – used, where allowed, to measure campaigns.

Depending on your location, you may see a cookie banner with options to accept or reject non-essential cookies. You can also control cookies via your browser settings.

7. How we share personal information

We may share personal information with:

• Service providers who process data on our behalf, such as cloud hosting, analytics, customer support, email delivery and payment processors;
• Resellers and implementation partners involved in providing the Services to you;
• Professional advisers (lawyers, accountants, auditors) under confidentiality obligations;
• Authorities or other parties where required by law, legal process or to protect our rights, customers, or others;
• Business transferees in connection with a merger, acquisition or other corporate transaction.

We do not sell personal information as the term “sell” is defined under the California Consumer Privacy Act (CCPA), and we do not knowingly sell or share the personal information of children under 16.

8. International data transfers

Trinity Guard operates internationally. Your personal information may be stored and processed in countries other than the one in which it was originally collected, including the United States and members of the European Union.

Where required by law, we implement appropriate safeguards for international transfers, such as standard contractual clauses approved by the European Commission, and we take steps to ensure that your information continues to be protected.

9. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, to comply with legal, tax or accounting requirements).

When we no longer need personal information, we will delete or anonymize it, or if this is not possible (for example, because it is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

10. Security

We use technical and organizational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. These include access controls, encryption in transit where appropriate, secure development practices and regular monitoring.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we work continuously to improve our safeguards.

11. Your privacy rights

11.1 Rights under GDPR and similar laws

Where GDPR, UK GDPR or similar laws apply, you may have the following rights, subject to conditions and limitations in those laws:

• Right of access to your personal data;
• Right to rectification (correction) of inaccurate data;
• Right to erasure (“right to be forgotten”);
• Right to restriction of processing;
• Right to data portability;
• Right to object to certain processing, including direct marketing;
• Right to withdraw consent at any time, where processing is based on consent;
• Right to lodge a complaint with a data protection authority in your country of residence or workplace.

11.2 Additional rights for residents of certain U.S. states

Residents of some U.S. states, such as California, Virginia, Colorado and others, may have additional rights under state privacy laws, which may include:

• The right to know what categories of personal information we collect and use;
• The right to access specific pieces of personal information we hold about you;
• The right to request deletion of personal information, subject to exceptions;
• The right to request correction of inaccurate personal information;
• The right to opt-out of the sale or sharing of personal information for certain advertising purposes;
• The right to limit the use and disclosure of sensitive personal information, where applicable;
• The right not to be discriminated against for exercising your privacy rights.

We do not use personal information for targeted advertising in a way that would constitute a “sale” or “sharing” under these laws. If this changes, we will update this Policy and provide appropriate opt-out mechanisms.

12. How to exercise your rights

To exercise your rights or make a privacy-related request, please contact us at:

• Email: info@trinity-guard.com
• Or use the contact form available on DigitalGuardTour.com.

We may need to verify your identity before responding to certain requests. Where permitted, you may designate an authorized agent to submit a request on your behalf.

13. Children’s privacy

Our website and Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

14. Changes to this Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or applicable laws. When we make material changes, we will post the updated Policy on this page and update the “Last updated” date at the top.

15. Contact us

If you have questions or concerns about this Privacy Policy or our data protection practices, you can contact us at:

Trinity Guard – Privacy
Email: info@trinity-guard.com
Registered Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

This template is provided for informational purposes only and does not constitute legal advice. Privacy laws vary by jurisdiction and may change over time. Please consult your legal counsel to adapt this Policy to your specific situation.